4.9 Send a Reminder Email

Reference: Manage Adjustment and Adjustment Approval Process Model - Page 3 for the business process diagram associated with this activity.

Group: Approval In Progress Monitor

Actor/Role: CC&B

Description: CC&B sends an email reminder for a To Do entry that has been waiting too long for approval to the Current Approver.

Process Names

•

C1-APRPR - This batch process invokes monitoring rules associated with the current state of approval requests. All monitoring rules throughout the approval request's business object's inheritance chain are considered. By default, the process periodically monitors approval requests whose current state is not associated with a batch code. Batch parameters govern whether the processing is further restricted by batch code, approval profile, business object and status.

Entities to Configure

•	To Do Type

•	To Do Role

Business Objects

•	C1-AdjustmentApprovalRequest

Available Algorithms

•

C1-APR-TMOUT - This algorithm is responsible for determining if an adjustment approval request has been waiting too long. The algorithm will first determine if the current waiting time for the request exceeds the timeout threshold. If the maximum waiting time has been exceeded, the algorithm will then determine if the maximum number of reminders has been sent. If the number of reminders is below the threshold and the algorithm is configured to send another email reminder, the algorithm will reset the external routing batch control on the current To Do to trigger the creation of a new email. If the number of reminders is above the threshold, the request is deemed to have timed out. The algorithm will complete the current To Do if it's Open and create a new To Do, assigned to the timeout To Do role. Note that if the current To Do is Being Worked On it is not completed, but a new To Do assigned to the timeout To Do role is created.